ONLINE PURCHASE POLICY (WEBSTORE) — ESTERO

Contact for Scheduling + Product Pickup

For the fastest help with booking a treatment or arranging skincare pickup for purchases made through EsteroWebstore.thelaserloungespa.com, please call us during business hours:

The Laser Lounge Spa Estero
Address: 20400 Trailside Dr, Estero, FL 33928
Phone: (239) 728-1234

Business Hours (ET):

• Mon: 10:00 AM – 4:00 PM
• Tue: 10:00 AM – 4:00 PM
• Wed: 10:00 AM – 5:00 PM
• Thu: 10:00 AM – 7:00 PM
• Fri: 8:00 AM – 2:00 PM
• Sat: Closed
• Sun: Closed

1) In-Spa Redemption Only (No Shipping)

All items purchased through EsteroWebstore.thelaserloungespa.com are redeemed in person at The Laser Lounge Spa Estero.

We do not ship skincare products, gift cards, or any online purchases at this time.

• Skincare orders are prepared for in-spa pickup. We’ll notify you when your order is ready.
• Treatments, bundles, specials, and memberships must be scheduled and redeemed in the spa.

Important: An online purchase does not automatically schedule an appointment and does not reserve time on our calendar. To redeem any treatment purchase, please call during business hours to schedule.

2) Offer Terms for Specials + Online Treatment Deals

Any special, promotion, package, or discounted treatment purchased through EsteroWebstore.thelaserloungespa.com may include specific redemption details (examples: eligible treatment areas, expiration windows, exclusions, upgrade options, or usage limits). By purchasing, you agree that the details listed on the product or special page at checkout apply to that offer.

3) Refunds + Store Credit

All online purchases made via EsteroWebstore.thelaserloungespa.com are final sale and non-refundable to the original form of payment (except where required by law). This includes skincare products, treatments, bundles, prepaid services, memberships, specials, and gift cards.

When eligible, we may offer store credit as outlined below.

Store credit:

• Is non-transferable and may only be used by the original purchaser
• Is not redeemable for cash (except where required by law)
• Is valid for 12 months from the date issued

4) Treatments + Bundles (Consultation May Be Required)

Some treatments and bundles purchased through EsteroWebstore.thelaserloungespa.com may require a consultation prior to scheduling to ensure safety, eligibility, and the right plan.

• If a consultation is required, your online purchase will be applied as a credit toward your recommended treatment plan.
• If a purchased treatment is not clinically appropriate, we will guide you toward a suitable alternative using store credit.

For the quickest booking, please call: (239) 728-1234.

5) Cancellation of Appointments Booked From an Online Purchase

If you book an appointment (including a consultation) using an online purchase from EsteroWebstore.thelaserloungespa.com:

• 48+ hours’ notice: you will receive a full store credit for the amount paid.
• Less than 48 hours / no-show: payment is forfeited, and no credit will be issued.

Cancellations must be submitted by phone. Cancellations are based on the time received during business hours; messages received after hours are treated as received the next business day.

6) Beauty Bank Memberships (Monthly Auto-Renew)

Beauty Bank memberships purchased through EsteroWebstore.thelaserloungespa.com are billed monthly and automatically renew on the same date each month (your enrollment date), unless canceled in time.

Current Membership Options

Beauty Bank — $150/month

• Deposit $150 monthly to use toward treatments/services of your choice
• After a 2-month activation period, receive 10% off services (excluding injectables) while active

Beauty Bank — $300/month

• Deposit $300 monthly to use toward treatments/services of your choice
• After a 2-month activation period, receive 15% off services (excluding injectables) while active

Beauty Bank Perks

• Monthly dollars roll over
• Member-only savings after activation
• Flexible and convenient for routine care

Important notes:

• Membership payments are non-refundable once processed
• Cancellation stops future billing; it does not reverse prior charges
• To avoid the next month’s charge, memberships must be canceled at least 3 days prior to the renewal date
• You may cancel by phone (confirmation available upon request)

7) Gift Cards

Estero offers Gift Cards available for purchase through EsteroWebstore.thelaserloungespa.com.
Gift cards are final sale, non-refundable, and redeemable in person at our Estero location. Gift cards are not redeemable for cash (except where required by law).

8) Pickup Window (Skincare)

For skincare purchased via EsteroWebstore.thelaserloungespa.com, we’ll notify you when your order is ready. If an order is not picked up within a reasonable time, we may restock the item and convert the purchase to store credit for later redemption.

By Completing Your Purchase

By completing a purchase through EsteroWebstore.thelaserloungespa.com, you acknowledge and agree to this Online Purchase Policy, including in-spa redemption only, no shipping, and the store credit and cancellation terms above.